Shipping and Returns

Within the UK (England, Scotland, Wales and Northern Ireland)
The first book is charged at £3.50. All books after the first book are charged at an additional 50p per copy. If you order over 20 books in total then postage is free of charge.

Europe
1 book - £4.95
2 books - £6.95
3 books - £8.95
4 books - £10.95
5-24 books - £15.00
25-49 books - £30.00
50-99 books - £50.00
100-199 books - £75.00
200 books plus - charge is equal to 5% of the net value of the order

Rest of the World
1 book - £8.95
2 books - £12.90
3 books - £16.85
4 books - £20.80
5 books or more - charge is equal to 35% of the net value of the order

Delivery Schedule
We deliver your order right away. We will normally send your UK order to you in 5 business days. International orders are generally received in under 15 days. Although we ask to please allow up to 28 days for delivery.

Returns Policy for Quay Books, A Division of MA Healthcare

We love all our books, and hope that you will too, but if you want to return your order then that's ok. Returns are accepted for any reason within the 30 day guarantee period (this period begins on the date on the invoice) or within 8 working days of receiving goods. Customers returning goods are advised to use registered post or recorded delivery, as Quay Books cannot issue refunds for returned items lost in transit.

To return your order please do the following:
1. Make a note for your reference of the order number and title(s) given on the invoice.
2. Indicate the reason for returning.
3. Indicate whether you would like a replacement.

Please send the title(s) to:
Quay Books
Mark Allen Distribution
Jesses Farm
Dinton
Salisbury
Wiltshire
SP3 5HN

Customers with the wrong item, a duplicate, or who have been sent something which was not ordered are requested to e-mail info@quaybooks.co.uk with the details (name, address, date on invoice, invoice number, item received, item wanted) before returning it.

Please note that Quay Books will not refund returns postage and packing charges except in the demonstrable event that the customer has received an unordered item, an item damaged in transit, or a faulty item.

Refunds are normally processed within a week of receipt of the returned item at Quay Books. Where refunds are requested, the Customer Services Manager will search the customer's order record to prevent instances of fraudulent requests.

We will do our best to provide replacement copies of undelivered or returned items when requested, but Quay Books' only obligation will be to refund purchase costs. Any replacement item dispatched to a customer claiming non-arrival will be sent via courier and tracked to ensure delivery.

The above refunds terms and conditions do not affect the customer's statutory rights.

If you have any questions about the above returns policy please contact our customer services team on:


Tel: +44 (0)1722 716 935
Email: info@quaybooks.co.uk

Tax Charges
VAT is not charged on books, so all your orders will be VAT free.