'Unlike some of its counterparts in the healthcare management genre, this text sets out to help managers rather than bamboozle them with jargon and management speak. It is aimed at managers working in care homes and independent hospitals, but the principles discussed can be translated to any care setting. The text is easy to read and gives practical examples that can be used in a variety of settings. The chapter on refurbishment projects, for example, sets out the stages and considerations that have to be made when extensive building or decorating work needs to be undertaken. It makes clear that the process, the planning before, during and after the work, and the communication strategies that need to be employed are the same whether they occur in a care home or a ward in an NHS hospital. The content list, at first glance, has everything you would expect, with communication, marketing, recruitment, and the development of personal skills all highlighted as cornerstones of good management. But it is when readers delve more deeply into the chapters that they can start to feel how these subjects can be brought to life in real situations and to understand how they to deal with issues relating to them as they arise. If I were a new manager at the start of my career, I would want this book to be close at hand to dip into. There is much to gain by more experienced managers too from this book, however, because it explores newer concepts and legislation that affects care delivery.' - Irene Mabbott, Practice Development Co-ordinator at Sheffield Teaching Hospitals NHS Foundation Trust, Nursing Management, February 2011, Volume 17, Number 9