Books are normally dispatched within 2 working days from receiving the order. Please allow up to 5 working days for receiving your order. Delivery time for overseas orders varies, please contact us for more information.
Should you have any problem with receiving your order, please call our customer services on 01722 716 935 or email book firstname.lastname@example.org
Returns Policy for Quay Books, A Division of MA Healthcare
We love all our books, and hope that you will too, but if you want to return your order then that’s ok. Returns are accepted for any reason within the 30 day guarantee period (this period begins on the date on the invoice) or within 8 working days of receiving goods. Customers returning goods are advised to use registered post or recorded delivery, as Quay Books cannot issue refunds for returned items lost in transit.
To return your order please do the following:
Please send the title(s) to:
Mark Allen Group
Unit C1 Dinton Business Park
Catherine Ford Road
Customers with the wrong item, a duplicate, or who have been sent something which was not ordered are requested to e-mail BooksCustomerService@markallengroup.com with the details (name, address, date on invoice, invoice number, item received, item wanted) before returning it.
Please note that Quay Books will not refund returns postage and packing charges except in the demonstrable event that the customer has received an unordered item, an item damaged in transit, or a faulty item.
Refunds are normally processed within a week of receipt of the returned item at Quay Books. Where refunds are requested, the Customer Services Manager will search the customer's order record to prevent instances of fraudulent requests.
We will do our best to provide replacement copies of undelivered or returned items when requested, but Quay Books’ only obligation will be to refund purchase costs. Any replacement item dispatched to a customer claiming non-arrival will be sent via courier and tracked to ensure delivery.
The above refunds terms and conditions do not affect the customer's statutory rights.
If you have any questions whatsoever about the above returns policy please contact our customer services team on:
Tel: 0800 137201 (UK only) or +44 (0)1722 716997.